Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time.
Please note we do not offer any returns for change of mind.
You are able to return within 30 days of receipt of your shipment for any of the following reasons:
- Faulty products
- Incorrect order received
Our policy lasts 30 days. The item must leave the customers hands within 30 days of receiving the order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for the items until they reach our warehouse. Therefore, please make sure your return is packed properly, so it is not able to be damaged on the way. The Peach Builder Co is not liable for the loss of items being returned.
Some orders are returned to us for the following reasons:
- Incorrect address provided
- Delivery attempted, then left unclaimed at postal office
- Customs charges not paid
This list is an example and is not exclusive. In the case that an order is returned to sender, there are two options available:
1. We can resend the item, however the customer will be responsible for additional shipping charges.
2. We can refund the order less a $15NZD handling and restocking fee.
If we do not receive any correspondence from the customer the order will be considered abandoned.
Please email firstname.lastname@example.org with your full name and order number and we'll get back to you shortly.